jilivo Frequently Asked Questions
Everything you need to know about registration, deposits via bKash and Nagad, cricket betting, slots, bonuses, account security, and responsible gaming on jilivo.
This FAQ covers the questions jilivo players in Bangladesh ask most often. Browse by category below — from opening your account and making your first bKash deposit to understanding wagering requirements and using our responsible gaming tools. If you cannot find the answer you need here, our support team is available at [email protected].
Account & Registration
Creating an account on jilivo takes less than two minutes. Visit jilivo.im, click the registration link, and fill in your full name, mobile number, date of birth, and a secure password. You must be 21 years of age or older to register. Once submitted, your account is active and you can log in immediately to explore games and make your first deposit.
jilivo requires a government-issued photo ID to verify your identity before processing significant withdrawals. Accepted documents include your National Identity Card (NID), passport, or Bangladesh driving licence. A clear photo or scan of the front and back of the document is sufficient. Verification is typically completed within 24 hours of submission.
No. jilivo strictly limits each player to one account per person, household, device, and payment method. Operating multiple accounts is a breach of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending winnings. If you have lost access to your account, contact support to recover it rather than creating a new one.
To reset your jilivo password, click the 'Forgot Password' link on the login page and enter the mobile number or email address registered to your account. You will receive a reset link or verification code. Follow the on-screen steps to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact support at [email protected].
To permanently close your jilivo account, email [email protected] from your registered email address and request account closure. Our team will process the request after confirming your identity and ensuring any verified pending balance is withdrawn. If you are closing your account due to a gambling concern, we encourage you to consider self-exclusion first — it achieves the same outcome with additional safeguards.
Deposits & Withdrawals
To deposit via bKash on jilivo, log in to your account, navigate to the deposit section, and select bKash as your payment method. You will be shown a jilivo merchant number or a specific Send Money number. Open your bKash app, send the exact amount, and enter the transaction reference number provided by jilivo into the deposit form to confirm. Deposits via bKash are credited to your jilivo account within minutes.
A bKash deposit on jilivo is typically credited to your account within 1 to 5 minutes of the transaction being confirmed. During peak hours or promotional periods, processing can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact jilivo support with your bKash transaction ID and the exact amount sent.
The minimum deposit amount on jilivo is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit imposed by jilivo, though individual payment providers may have their own daily transaction caps which you should check within your respective app.
The minimum withdrawal amount on jilivo is ৳500 BDT. Withdrawals can be requested to your registered bKash, Nagad, or Rocket account. The withdrawal account must be registered in your own name and must match the name on your jilivo account. Withdrawals to third-party accounts are not permitted under any circumstances.
Withdrawals from jilivo to bKash, Nagad, or Rocket are typically processed within 1 to 24 hours after your request is approved. Processing times may be longer on weekends or Bangladesh public holidays such as Eid or Victory Day. First-time withdrawals may take slightly longer as they are subject to additional identity verification checks.
jilivo does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges, which are outside jilivo's control. We recommend checking the current fee schedule within your payment app before transacting.
Games & Gameplay
jilivo offers a wide range of cricket betting markets covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international Test and ODI matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under lines, and live in-play betting. New markets are added throughout the cricket season.
Yes, jilivo is fully optimised for mobile browsers on both Android and iOS devices and is safe to use on a phone. All data transmitted between your device and jilivo is protected by SSL encryption. You do not need to download a separate app — the mobile website delivers the full game library, deposit and withdrawal functions, and customer support directly in your browser.
All slot games available on jilivo are provided by reputable third-party game studios including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently tested and certified for fairness. jilivo does not modify game outcomes. The published Return to Player (RTP) percentage for each slot is the authentic figure provided by the game studio.
jilivo features a live casino section powered by Evolution Gaming and Ezugi, offering real-time games streamed from professional studios. Available live casino games include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and various game show-style titles such as Crazy Time and Monopoly Live. Games run 24 hours a day, 7 days a week.
RTP (Return to Player) varies by individual slot title on jilivo. Most slots available on the platform have RTPs ranging from 94% to 97%, with some high-variance titles slightly outside this range. The RTP for a specific game can usually be found in its in-game information or paytable screen. jilivo presents games with the original, unmodified RTP as certified by each game studio.
Bonuses & Promotions
jilivo offers a welcome bonus to newly registered players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of registration, as these offers are updated periodically. Typically the welcome offer includes a deposit match bonus credited to your account after your first qualifying deposit is made.
Wagering requirements on jilivo bonuses specify how many times the bonus amount must be bet before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement requires ৳20,000 in total qualifying bets before withdrawal is permitted. Specific wagering requirements are stated in full in the terms of each individual bonus offer on jilivo.
Yes, jilivo bonuses have an expiry period, which is clearly stated in the terms of each individual offer. Typically, bonuses must be used and wagering requirements must be completed within 7 to 30 days of the bonus being credited to your account. If the expiry deadline passes before wagering is complete, the remaining bonus balance and any associated winnings will be removed from your account.
jilivo rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that can be redeemed for bonus credit or used to unlock higher-tier benefits. Players who reach higher tiers enjoy perks including faster withdrawal processing, personalised bonus offers, and dedicated account management support. Full details of the current tier structure and rewards are available in the Promotions section of the platform.
Whether a jilivo bonus can be used on cricket betting depends on the specific offer. Some bonuses are casino-only and count wagering only on slots or live casino games, while others are sportsbook-eligible and allow cricket bets to contribute toward the wagering requirement. Always read the individual bonus terms carefully before depositing, as the eligible game types are clearly listed for each promotion.
A jilivo bonus may be removed if it expired before wagering requirements were completed, if a withdrawal was requested before the bonus was cleared, if ineligible games were played that voided the bonus, or if a breach of the bonus terms was detected. If you believe a bonus was removed in error, contact support at [email protected] with your account details and the bonus in question — our team will review it promptly.
Safety & Responsible Gaming
jilivo operates as an online casino and sports betting platform accessible to players in Bangladesh. The platform uses SSL encryption, follows responsible gaming best practices, and enforces a strict 21+ age policy. We recommend that all players satisfy themselves regarding the applicable laws in their own jurisdiction before registering and playing. jilivo does not make specific regulatory claims on behalf of any territory.
jilivo protects your personal data using SSL encryption for all data in transit, encrypted storage for sensitive information, and strict internal access controls that limit data access to authorised staff only. We collect only the information necessary to operate your account and process transactions. Full details of how jilivo handles your data are set out in our Privacy Policy.
If you believe gambling is becoming a problem, jilivo encourages you to act immediately. You can contact our support team at [email protected] to request a deposit limit reduction, a cooling-off period, or full self-exclusion. Self-exclusion suspends your account for a period of your choosing (6 months to 5 years) and removes you from all marketing communications. Our Responsible Gaming page explains all available tools in detail.
The minimum age to register and play on jilivo is 21 years. This is a strict and non-negotiable policy. Players are required to confirm their age at registration, and identity verification checks are conducted before withdrawals are processed. Any account found to belong to a person under the age of 21 will be immediately suspended and any funds involved will be reviewed in accordance with our Terms and Conditions.
To set a deposit limit on jilivo, email [email protected] and specify the daily, weekly, or monthly cap you wish to apply. Reductions take effect immediately once confirmed by our team. Increases to an existing limit require a mandatory 7-day cooling-off period before coming into force, giving you time to reconsider. Deposit limits are one of several responsible gaming tools available to all jilivo players at no charge.
Yes. jilivo offers a cooling-off or time-out feature that lets you suspend your account for a period between 24 hours and 6 weeks without permanently closing it. During the cooling-off period your account is locked, you cannot log in or deposit, and all marketing is paused. At the end of the chosen period the account is automatically reactivated. Contact [email protected] to activate this feature.