jilivo Privacy Policy
Your privacy matters. This document explains exactly what personal information jilivo collects, why we collect it, how it is stored, and the rights you hold over your own data.
This Privacy Policy ("Policy") describes how jilivo ("we", "us", "our") collects, processes, stores, shares, and protects personal data obtained from players and visitors who use the website at https://jilivo.im ("Platform"). It applies to all services offered through the Platform, including online casino games, sports betting, live dealer tables, the player cashier, and any associated promotional or communication activities.
By creating an account or using any feature of the jilivo platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.
We are committed to protecting the personal information of every player in Bangladesh and beyond. This Policy reflects our obligations under applicable data protection principles and our internal commitment to treating your personal data with respect, transparency, and care.
đ Privacy Principles at a Glance
1. Personal Data We Collect
When you interact with the jilivo platform, we collect personal data in several ways â directly from you when you register or transact, automatically as you use the platform, and in some cases from third-party service providers who assist us in delivering our services.
Registration and account data collected when you create a jilivo account includes:
Identity verification (KYC) data may be collected when we are required to verify your identity before processing a withdrawal or responding to a dispute. This may include copies of your National Identity Card (NID), passport, or other government-issued identification documents.
Financial and transaction data collected when you make deposits or request withdrawals includes:
Technical and usage data collected automatically as you browse and use the platform includes your IP address, device type, operating system, browser type and version, pages visited, session duration, game activity logs, bet history, and Bangladesh Standard Time (BST) timestamps associated with your activity.
Communications data is collected when you contact our support team by email or live chat, including the content of your messages and any attachments you provide. This data is retained to resolve your enquiry and to maintain a service history for your account.
2. How We Use Your Data
jilivo processes your personal data for the following specific purposes:
- Account management: To create, maintain, and administer your player account, including processing logins, updating your profile, and managing your preferences;
- Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and any other supported payment methods, and to maintain an accurate record of your financial activity on the platform;
- Identity verification: To comply with our Know Your Customer (KYC) obligations, verify your age (21+ requirement), and confirm that your payment accounts are registered in your own name;
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct under our Terms & Conditions;
- Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, enforce deposit limits or self-exclusion requests you have placed, and provide support through our responsible gaming tools;
- Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
- Service improvement: To analyse aggregated, anonymised usage data to understand how players interact with the platform and to improve game selection, interface design, and performance;
- Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign updates where you have provided consent to receive such communications. You may withdraw consent at any time by contacting our support team.
3. Cookies and Tracking Technologies
The jilivo platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit a website. They help us remember your session, preferences, and activity.
We use the following categories of cookies:
- Essential cookies: Required for the basic operation of the platform, including maintaining your login session, processing transactions, and enforcing security measures. These cookies cannot be disabled without affecting core platform functionality;
- Analytics cookies: Used to collect anonymised information about how visitors use the platform, such as which pages are visited most frequently and how long sessions last. This data helps us identify and fix usability issues;
- Preference cookies: Used to remember choices you make on the platform, such as your language preference or display settings, so you do not have to set them again on each visit;
- Marketing cookies: Used to track your interaction with any promotional campaigns or referral links. These cookies help us measure the effectiveness of our marketing activity. They are only placed where you have given consent.
You can control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of jilivo, but some preferences and session-related conveniences may not be preserved between visits.
4. Sharing Your Personal Data
jilivo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with carefully selected third parties only in the following limited circumstances:
- Payment service providers: We share the minimum necessary transaction data with payment processors including bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their own data handling practices;
- Game content providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to serve game content to your device. No personally identifiable information is shared with game studios beyond what is technically necessary;
- Fraud prevention and identity verification services: We may use third-party identity verification services to conduct KYC checks. These providers are contractually bound to use your data only for the purposes of completing the verification process;
- Legal and regulatory disclosure: We may disclose personal data where required to do so by applicable law, court order, or legitimate request from a competent authority. In such cases, we will disclose only the minimum data required and will notify you where legally permissible to do so.
All third-party service providers who process personal data on behalf of jilivo are required to implement appropriate technical and organisational security measures to protect your data.
5. Data Security
jilivo employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your device and the jilivo platform;
- Encrypted storage of sensitive personal data, including financial account identifiers;
- Access controls that restrict internal access to personal data to authorised personnel only, on a strict need-to-know basis;
- Regular internal security reviews to identify and remediate potential vulnerabilities;
- Secure disposal procedures for personal data that is no longer required to be retained.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your own account credentials confidential and for notifying jilivo support immediately if you suspect any unauthorised access to your account.
6. Data Retention
jilivo retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations.
Specific retention periods that apply to common data categories include:
- Account registration data: Retained for the duration of your active account and for a minimum period of five years following account closure, to meet anti-money laundering and fraud prevention obligations;
- Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements;
- KYC / identity verification documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later;
- Customer support communications: Retained for a period of three years from the date of resolution of the relevant enquiry or dispute;
- Marketing consent records: Retained for the duration of your consent and for one year following withdrawal of consent, to maintain an accurate record of your communication preferences.
When personal data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
7. Your Privacy Rights
As a user of the jilivo platform, you hold the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe following verification of your identity;
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings;
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it;
- Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data while a dispute or correction request is being resolved;
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal;
- Right to lodge a complaint: If you are dissatisfied with how jilivo handles your personal data, you have the right to raise a formal complaint with our support team at [email protected]. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.
To exercise any of the above rights, please contact jilivo support using the email address listed at the bottom of this page. All requests will be handled with confidentiality and processed within a reasonable timeframe. We may need to verify your identity before acting on any data rights request.
8. Updates to This Policy
jilivo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform services. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you via a platform notice or to the email address registered on your account.
We encourage you to review this Privacy Policy periodically. Your continued use of the jilivo platform following the posting of any changes constitutes your acceptance of the updated Policy. If you do not agree with a revised version of this Policy, you should close your account and cease using the platform.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data jilivo holds about you, please contact our support team. Our contact email is [email protected] (plain text only â not a clickable link). We are committed to responding to all privacy-related enquiries promptly and professionally.