🛡️ Play Safely

Responsible Gaming at jilivo

jilivo believes that gambling should be an enjoyable form of entertainment — never a source of stress or harm. This page outlines the tools, policies, and guidance we provide to help every player stay in control.

At jilivo, responsible gaming is not a footnote — it is a core principle of how we operate. We are committed to creating a safe, fair, and enjoyable environment for all players in Bangladesh and beyond. While the vast majority of our players enjoy jilivo as a leisure activity without any difficulties, we recognise that a small number of individuals may develop patterns of play that cause them harm.

This page explains the responsible gaming framework at jilivo, the practical tools available to help you manage your play, the warning signs that gambling may be becoming a problem, and the steps you can take — or we can take together — to ensure gambling remains a positive experience.

If at any point you feel that your gambling is no longer under control, please do not hesitate to use the tools described on this page or to contact our support team directly. We are here to help, not to judge.

🔧 Responsible Gaming Tools

jilivo provides a range of practical tools that give you direct control over your gambling activity. These tools are available to all registered players and can be activated by contacting our support team at any time.

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Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your jilivo account. Once your chosen limit is reached, further deposits will be blocked until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit requires a cooling-off period of at least 7 days before it comes into force — this gives you time to reconsider.

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Session Time Limits

Set a maximum duration for each gambling session. When the time limit is reached, you will receive a notification and be prompted to log out. This tool is particularly useful for players who lose track of how long they have been playing, especially during live casino or cricket betting sessions.

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Cooling-Off / Time-Out

Request a short-term break from the platform by activating a cooling-off period of between 24 hours and 6 weeks. During a cooling-off period, your account will be temporarily suspended and you will be unable to log in, make deposits, or place bets. This is a useful option if you feel you need a short pause without committing to a longer exclusion.

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Self-Exclusion

If you feel your gambling is out of control, you can request a self-exclusion of between 6 months and 5 years. During self-exclusion, your account will be permanently suspended for the chosen period. You will not be able to reopen it or create a new account. All pending withdrawals of verified funds will be processed. We will also suppress all marketing communications to you during the exclusion period. Self-exclusion is the most serious responsible gaming tool and should be used when you genuinely feel you cannot stop gambling without external intervention.

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Reality Check Notifications

Enable periodic pop-up reminders that appear during your gaming sessions showing how long you have been playing and how much you have deposited and wagered in that session. Reality check notifications help break the immersive flow of gaming and prompt you to make a conscious decision about whether to continue or stop.

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Loss Limits

Set a maximum loss amount per day, week, or month. Once you have lost the specified amount within the chosen period, you will be prevented from placing further bets until the period resets. Like deposit limits, reductions take immediate effect while increases require a 7-day cooling-off period.

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How to Activate These Tools

To activate any responsible gaming tool on your jilivo account, contact our support team by email at [email protected] (plain text — not a clickable link). Clearly state the tool you wish to activate and your account details. Our team will process your request promptly and confirm activation by return email.

⚠️ Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following self-assessment checklist includes common warning signs that your gambling may have moved beyond healthy entertainment. If you find yourself answering "yes" to several of these questions, we strongly encourage you to use one of the tools above or to seek external support.

⚠️ Ask Yourself Honestly

1 Do you spend more money on gambling than you originally planned, or more than you can comfortably afford to lose?

2 Do you feel a strong urge to chase losses by placing more bets immediately after losing?

3 Do you lie to family members or friends about how much time or money you spend gambling?

4 Have you borrowed money, sold personal belongings, or neglected financial obligations in order to fund your gambling?

5 Do you feel restless, irritable, or anxious when you are not gambling, or when you try to cut down?

6 Has gambling caused problems in your relationships, work, or studies in Dhaka, Chittagong, Sylhet, or anywhere else?

7 Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?

8 Do you gamble to escape stress, depression, loneliness, or personal problems rather than purely for entertainment?

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If You Answered Yes to Three or More

Please consider activating a cooling-off period or self-exclusion immediately. You can also reach out to our support team. Recognising a problem early gives you the best chance of addressing it before it causes lasting harm to your finances, relationships, or wellbeing.

🔞 Age Verification & Underage Protection

jilivo operates a strict minimum age policy. All players must be 21 years of age or older to register an account and use the platform. This policy applies to all services, including slots, live casino, and cricket betting.

We take the following steps to enforce our minimum age requirement:

Age declaration is required at the point of registration. Any player who provides a false date of birth will have their account closed and any funds involved in the violation may be withheld pending investigation;
Identity verification (KYC) checks are conducted before significant withdrawals are processed. These checks confirm your age, identity, and the ownership of the payment account used for deposits;
Accounts suspected of being operated by persons under the age of 21 will be suspended immediately pending investigation;
jilivo does not knowingly market its services to persons under the age of 21 and takes reasonable steps to ensure its advertising does not target minors.

If you are a parent or guardian and believe that a minor in your household may have accessed or registered on jilivo, please contact us immediately at [email protected] (plain text — not a clickable link) so we can investigate and close the account.

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Parental Controls

We recommend that parents and guardians in Bangladesh use device-level parental control software to restrict access to gambling websites on shared devices. Always log out of your jilivo account on shared phones or computers, and never save your login credentials on a device that is accessible to minors.

💡 Playing Within Your Means

Gambling should always be funded from your disposable income — money that you can afford to lose without affecting your essential living costs, bills, savings, or family responsibilities. The following guidelines reflect how jilivo encourages all players to approach the platform:

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Set a Budget Before You Start

Decide how much you are comfortable spending before you log in. Treat this as an entertainment budget — the same way you might budget for a cinema trip or a meal out in Dhaka. Once the budget is spent, stop playing for the day regardless of outcome.

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Wins Are Never Guaranteed

All casino games and sports bets carry a house edge or inherent uncertainty. Wins are never guaranteed, and past wins do not increase the probability of future wins. Never gamble with money you expect to win back — every session should be entered with the acceptance that the money deposited may be lost.

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Take Regular Breaks

Set a time limit for each session and stick to it. Step away from the screen, eat something, talk to someone, or do something physical. Regular breaks prevent the kind of deep immersion that can lead to impulsive decisions and overspending.

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Never Gamble Under Emotional Stress

Gambling while upset, angry, anxious, or under the influence of alcohol significantly increases the risk of poor decisions and excessive spending. If you are going through a difficult period — whether personal, financial, or related to family pressures — this is the right time to take a break from the platform, not to increase your play.

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Do Not Chase Losses

Chasing losses — placing larger bets in an attempt to recover money already lost — is one of the most common and damaging patterns in problem gambling. If you find yourself increasing bet sizes after a losing streak, stop immediately, close the app, and walk away. The money is gone; the priority now is not losing more.

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Talk to Someone You Trust

Many players find it helpful to discuss their gambling habits with a trusted friend or family member. Sharing your activity with someone who knows you well can provide an external perspective and an early warning if your habits start to cause concern. You do not have to manage this alone.

📞 Get Support

If you believe gambling is becoming a problem for you or someone you care about, the most important step is to reach out. jilivo support is available to assist you with activating any of the responsible gaming tools described on this page, closing your account, or simply talking through your concerns without judgement.

We also encourage players who need professional support to speak with a healthcare provider, counsellor, or mental health professional. While jilivo does not provide clinical services, we take every responsible gaming enquiry seriously and will respond with care and discretion.

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Contact jilivo Responsible Gaming Support

Our team handles all responsible gaming requests with complete confidentiality. Email us to activate deposit limits, request a cooling-off period, initiate self-exclusion, or raise any concern about your account.

[email protected]

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Response Time Commitment

All responsible gaming requests received at [email protected] are treated as priority. We aim to acknowledge all responsible gaming enquiries within 24 hours and to action self-exclusion requests within 24 hours of receipt, Bangladesh Standard Time (BST, UTC+6).

Enjoy jilivo Responsibly

Play slots, cricket betting, and live casino games — all within a safe and controlled environment. 21+ only. Play for fun, stay in control.

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